Privacy Policy

01Introduction & Scope

At AIEXNET LLC, protecting the privacy, confidentiality, and sovereign data of our users is paramount. This Privacy Policy details how we collect, process, store, disclose, and safeguard personal and organizational data when you interact with our websites (https://aiexnet.com), software operating systems (https://ax.aiexnet.com, https://app.aiexnet.com), APIs, and services.

02Information We Collect

We collect information strictly necessary to provide and operate high-performance software services:

• Account Identification: Full name, professional email address, company or business name, encrypted credentials, and contact phone numbers provided during onboarding.
• Transaction & Billing Data: Payment transaction history, plan tiers, and billing contact details. Credit card numbers are transmitted directly to our PCI-DSS Level 1 compliant payment processor (Stripe) and are never stored on AIEXNET database servers.
• Telemetry & Usage Data: Anonymized server logs, IP addresses (protected via Cloudflare anti-spoofing), device fingerprints, operating system type, browser type, and API call latency metrics.
• AI & Workspace Inputs: Business rules, workflow instructions, and prompts configured by you to orchestrate autonomous AI agents.

03How We Use Your Information

We process collected data exclusively for legitimate enterprise purposes, including:

• Deploying, maintaining, and scaling the AIEXNET B2B OS environment.
• Executing autonomous workflows, customer support automation, and omnichannel agent actions requested by your account.
• Processing invoices, renewals, and subscription billing alerts.
• Protecting infrastructure against unauthorized intrusion, DDoS floods, brute-force exploits, and cyber threats.
• Providing technical customer support and debugging platform issues via support@aiexnet.com.

04Zero-Selling Guarantee & Third-Party Processors

We share data solely with trusted, SOC2/ISO-certified cloud infrastructure providers essential for operating the platform:

• Cloudflare, Inc.: Global Edge CDN, SSL/TLS termination, WAF security, and DNS resolution.
• Stripe, Inc.: Secure merchant banking, payment processing, and billing subscription automation.
• Supabase / AWS: Encrypted PostgreSQL relational database and Row-Level Security (RLS) data persistence.
• Hostinger: Sovereign corporate email delivery infrastructure with cryptographic SPF/DKIM verification.

05Data Security & 5-Layer Defense

06Your Sovereign Rights (GDPR & CCPA)

Regardless of your geographical location, AIEXNET provides the following data protection rights:

• Right of Access: You have the right to request a complete copy of the personal data we hold about you.
• Right to Rectification: You may correct inaccurate or incomplete account details at any time.
• Right to Erasure (“Right to be Forgotten”): You may request permanent deletion of your account and associated personal data by emailing support@aiexnet.com.
• Right to Data Portability: You may request export of your business data in structured JSON or CSV format.
• Right to Opt-Out: You may unsubscribe from promotional or non-essential product updates with one click.

07Cookies & Local Storage

We utilize essential first-party cookies and secure tokens solely to maintain authenticated sessions, persist user theme preferences, and protect against Cross-Site Request Forgery (CSRF). We do not deploy invasive third-party tracking or behavioral ad pixels.

08Data Retention & International Transfers

We retain personal data only for as long as your account remains active or as required by applicable tax, accounting, and legal requirements. When an account is terminated, data is securely purged in accordance with our retention policy. For international users, data transfers to US-based cloud infrastructure are conducted under Standard Contractual Clauses (SCCs).